Privacy Policy

Last updated: October 14th, 2026

Entity Name: KOONER, IQBAL (Client Note: Update with registered company name if applicable)

Website: signgallery.com.au

KOONER, IQBAL trading as Sign Gallery (“we”, “us”, “our”) is dedicated to protecting your privacy and complying with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the “Privacy Act”).

This Privacy Policy describes how we collect, hold, use, disclose, and protect your personal information when you visit signgallery.com.au, request a quote, engage our signage and installation services, or communicate with us.

1. What Personal Information We Collect

We collect information necessary to deliver our custom signage products, design services, and customer support. Depending on your interaction with us, this may include:

  • Identity & Contact Details: Full name, business/company name, job title, billing address, site/installation address, email address, and phone numbers.
  • Project & Order Details: Graphic assets, architectural plans, council permits, signage specifications, delivery instructions, site access notes, and quote requests.
  • Financial & Billing Information: Payment preferences, billing addresses, invoice history, and transaction records. (Note: Card payments processed online or via terminal are handled by PCI-DSS compliant third-party payment gateways; we do not store full card numbers on our servers).
  • Technical & Usage Information: IP address, browser type, operating system, pages viewed, time spent on pages, referral sources, and cookie identifiers gathered automatically when navigating our website.

We do not routinely collect sensitive information (such as health records, political beliefs, or biometric details) unless strictly required by law or with your explicit consent (e.g., specific site-induction medical safety clearances required for an installation).

2. How We Collect Personal Information

We collect personal information directly and indirectly through lawful and fair means:

  • Direct Interactions:
    • Submitting an inquiry, contact form, or quote request via signgallery.com.au.
    • Communicating via email, phone, instant messaging, or in-person site consultations.
    • Approving proofs, placing an order, or making a payment.
  • Automated Technologies & Cookies:
    • Small data files (cookies), web beacons, and analytical tools (such as Google Analytics) that monitor website traffic patterns and improve digital functionality.
  • Third Parties:
    • Commercial credit reference bureaus, landlords/site managers (for installation access), or public directories when verifying business credentials.

3. Why We Collect, Hold, and Use Your Information

We collect, hold, and use your personal information for purposes reasonably necessary to conduct our business, including to:

  • Prepare design estimates, commercial quotations, and formal contracts.
  • Design, fabricate, print, deliver, and install custom signage.
  • Coordinate site visits, council permits, and engineering assessments.
  • Manage customer accounts, process payments, and issue tax invoices.
  • Provide after-sales customer service, product warranties, and maintenance advice.
  • Comply with regulatory, taxation, workplace health and safety (WHS), and legal obligations.
  • Send service updates, promotional newsletters, and seasonal notices (subject to your opt-out rights).

4. Disclosure of Personal Information

We do not sell, rent, or trade your personal information. We may disclose your information to trusted third parties solely for business operations and fulfilling your order:

  • Contractors & Service Providers: Subcontracted installers, cherry-picker/scaffolding operators, structural engineers, electricians, freight carriers, and couriers.
  • Professional Advisors: Accountants, legal counsel, auditors, and debt recovery agencies.
  • IT & Cloud Providers: Web hosting services, email servers, CRM providers, cloud storage, and secure payment processing gateways.
  • Statutory Authorities: Local government councils (for signage permit applications) or law enforcement bodies where required or authorized by Australian law.

5. Cross-Border Data Transfers

Some of our third-party technology providers (e.g., cloud platforms, email servers, data backup providers, or web analytics services) may store data on servers located overseas (such as the United States, New Zealand, or Singapore).

When transferring personal information outside Australia, we take reasonable steps in accordance with APP 8 (Cross-border disclosure of personal information) to ensure that the overseas recipient handles your personal information in compliance with the Australian Privacy Principles.

6. Data Security and Storage

We take all reasonable precautions to safeguard your personal data against unauthorized access, modification, disclosure, misuse, interference, or loss:

  • Physical Security: Controlled access to our workshop, offices, and paper files.
  • Digital Security: SSL/TLS encryption across our website, password-protected databases, firewalls, role-based user access controls, and routine security patching.
  • Destruction & De-identification: When personal information is no longer needed for commercial or statutory record-keeping purposes, we securely delete or permanently de-identify it.

7. Direct Marketing and Opting Out

From time to time, we may send you direct marketing communications regarding new signage solutions, promotional offers, or industry updates in compliance with the Spam Act 2003 (Cth).

You may opt out of promotional communications at any time by:

  • Clicking the “Unsubscribe” link in any promotional email; or
  • Contacting us directly using the details provided below.

Opting out of marketing will not stop essential transactional emails (e.g., invoices, quote receipts, or proof approvals).

8. Accessing and Correcting Your Information

Under APP 12 and APP 13, you have the right to request access to the personal information we hold about you and to ask for corrections if it is inaccurate, out of date, incomplete, or misleading.

  • Requesting Access/Correction: Submit your request in writing to our Privacy Officer at the contact details below.
  • Verification: To protect your privacy, we may require identity verification before releasing or updating records.
  • Response Time: We will respond to your request within a reasonable timeframe (typically within 30 days) and will not charge a fee for lodging an access or correction request.

9. Data Breach Notification

In the event of an eligible data breach involving your personal information that is likely to result in serious harm, we will comply with the Notifiable Data Breaches (NDB) scheme under the Privacy Act by promptly notifying you and the Office of the Australian Information Commissioner (OAIC).

10. Complaints and Dispute Resolution

If you believe we have breached the Australian Privacy Principles or handled your personal information inappropriately, please submit a written complaint to us:

We take privacy concerns seriously and will investigate and respond to your complaint within 30 days. If you are not satisfied with our resolution, you have the right to escalate your complaint to the Office of the Australian Information Commissioner (OAIC):

11. Updates to This Policy

We reserve the right to review and modify this Privacy Policy at our discretion to reflect legislative changes, new technologies, or adjustments to our business operations. The latest version will always be available at signgallery.com.au with the date of the last revision clearly