Terms & Conditions

Last updated: October 14th, 2026

Entity Name: KOONER, IQBAL (Client Note: Update with registered company name if applicable)

Website: signgallery.com.au

Welcome to Sign Gallery (signgallery.com.au). These Terms and Conditions (“Terms”) govern your use of our website and the supply of custom signage products, design, manufacturing, printing, and installation services (collectively, the “Services”) provided by KOONER, IQBAL trading as Sign Gallery (“we”, “us”, or “our”).

By accessing our website, requesting a quote, or engaging our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our website or engage our services.

1. Definitions and Interpretation

  • “Agreement” means these Terms and Conditions, alongside any quote, estimate, order confirmation, or invoice issued by Sign Gallery.
  • “Customer”, “You”, or “Your” means the person, business entity, or company purchasing goods or services from us.
  • “Goods” or “Products” means any custom signage, 3D letters, lightboxes, vehicle graphics, printed materials, or hardware supplied by Sign Gallery.
  • “Services” means design work, consultation, fabrication, delivery, and installation services performed by Sign Gallery.

2. Quotations and Orders

  1. Validity of Quotes: All quotations provided by Sign Gallery are valid for 30 days from the date of issue unless otherwise specified in writing. After 30 days, prices are subject to change based on material cost fluctuations.
  2. Acceptance: An order is deemed accepted only when Sign Gallery receives a formal confirmation (written or electronic) and/or the required deposit payment.
  3. Variations: Any alterations, additions, or changes requested by the customer after an order has been confirmed may incur additional charges for materials, labor, and re-design time, and may affect project timelines.

3. Pricing, Deposits, and Payment Terms

  1. Prices: All prices quoted are in Australian Dollars (AUD) and, unless otherwise stated, are exclusive of Goods and Services Tax (GST), which will be added at checkout or invoicing where applicable.
  2. Deposits: A standard deposit (typically 50%, or as specified in your quote) is required prior to the commencement of any design, procurement, or manufacturing work. Deposits are strictly non-refundable once work or material sourcing has commenced.
  3. Final Balance: The final balance of the invoice must be paid in full prior to delivery, dispatch, or final handover/installation of the Goods, unless alternative credit terms have been explicitly agreed upon in writing by Sign Gallery.
  4. Late Payments: If payment is not made by the due date, Sign Gallery reserves the right to charge interest on overdue amounts at the rate prescribed under the Penalty Interest Rates Act 1983 (Vic), suspend ongoing works, and withhold delivery or installation of products until the account is settled in full.

4. Design, Proofing, and Intellectual Property

  1. Artwork & Proofs: Sign Gallery will provide digital proofs or mock-ups for customer approval prior to production. It is the customer’s sole responsibility to thoroughly check proofs for spelling, grammar, dimensions, layout, color representation, and regulatory compliance.
  2. Approval Sign-Off: Once final artwork approval is given by the customer in writing, Sign Gallery will not accept liability or responsibility for any errors, omissions, or misalignments identified post-production. Re-production due to customer oversight will be at the customer’s full expense.
  3. Intellectual Property: All intellectual property rights, designs, concepts, artwork files, and templates created by Sign Gallery remain the exclusive property of Sign Gallery unless explicitly agreed otherwise in a written assignment agreement. You may not reproduce, repurpose, or distribute our design files without prior written consent.
  4. Customer-Supplied Artwork: If you supply your own artwork, you warrant that you own or have the lawful right to use all intellectual property, logos, and trademarks contained within it. You agree to indemnify Sign Gallery against any copyright infringement claims, legal fees, or damages arising from the use of customer-supplied assets.

5. Manufacturing, Materials, and Tolerances

  1. Color Matching: While Sign Gallery utilizes industry-standard printing and manufacturing processes, exact color matching (Pantone, CMYK, or RGB) across different substrates (e.g., acrylic, ACM, vinyl, metal) cannot be guaranteed due to inherent variances in material textures, lighting, and printing technologies.
  2. Natural Variations: Natural materials (such as timber or specialty metals) may display variances in grain, texture, weathering, and finish. These are characteristic of natural materials and do not constitute a defect.
  3. Industry Tolerances: All physical dimensions and fabrication specifications are subject to standard commercial manufacturing tolerances.

6. Installation and Site Preparation

  1. Site Access & Readiness: Where installation services are contracted, the customer must ensure the installation site is safe, clear, fully accessible, and ready at the scheduled time.
  2. Permits & Approvals: Unless explicitly agreed in writing as part of our scope of service, the customer is solely responsible for obtaining all necessary local council permits, landlord consents, building approvals, and engineering sign-offs required for the display of the signage.
  3. Delays and Waiting Time: If our installation team is delayed due to site unreadiness, restricted access, or failure of the customer to secure approvals, additional waiting time or call-out fees may be billed at standard hourly rates.
  4. Hidden Hazards: The customer must advise Sign Gallery in writing of any hidden electrical cables, water pipes, gas lines, or structural vulnerabilities at the installation site prior to work commencing. Sign Gallery is not liable for damage to undisclosed hidden infrastructure.

7. Delivery, Risk, and Title

  1. Risk: Risk in the Goods passes to the customer immediately upon delivery to the designated delivery address or upon collection from our workshop.
  2. Title: Ownership and legal title of the Goods remain with Sign Gallery until all monies owed under the invoice have been paid in full. We reserve the right to repossess any goods unpaid for.
  3. Freight & Transport: Any delivery timeframes provided are estimates only. Sign Gallery is not liable for transit delays caused by third-party freight carriers, weather events, or circumstances beyond our reasonable control.

8. Australian Consumer Law (ACL) and Warranties

  1. Statutory Rights: Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010). For major failures with services, you are entitled:
    • to cancel your service contract with us; and
    • to a refund for the unused portion, or to compensation for its reduced value.
    You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or service does not amount to a major failure, you are entitled to have the problem rectified in a reasonable time. If this is not done, you are entitled to a refund for the goods and services.
  2. Exclusions: Our statutory warranties do not cover damage caused by misuse, vandalism, extreme weather events, natural disasters, unauthorized alterations, or failure to maintain the signage properly.

9. Limitation of Liability

To the maximum extent permitted by Australian law:

  1. Sign Gallery’s total liability for any claim arising out of or in connection with the supply of goods or services shall be strictly limited to, at our option, the repair or replacement of the goods, the supply of equivalent services, or a refund of the amount paid for the specific goods or services.
  2. Sign Gallery shall not be liable for any indirect, incidental, special, or consequential loss or damage, loss of business revenue, loss of profit, or downtime suffered by the customer or any third party.

10. Website Use & Privacy

  1. Website Content: The content, imagery, text, and layout on signgallery.com.au are protected by copyright and intellectual property laws. You may not copy, scrape, modify, or distribute website content without our express permission.
  2. Privacy Policy: Any personal information collected through inquiries, quotes, or transactions on this website is handled in accordance with the Privacy Act 1988 (Cth) and our privacy practices, ensuring your data is kept secure and used only for fulfilling your requests.

11. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the State of Victoria, Australia. Both parties submit to the non-exclusive jurisdiction of the courts of Victoria and any courts competent to hear appeals from them.